Terms and conditions

Reservation Policy

Upon completion of the booking process, guests will receive a Reservation Confirmation email outlining the details of their booking. Guests are responsible for reviewing all booking information carefully, as the confirmation email constitutes the confirmed reservation.

By making a booking with Jackson’s Retreat Alpine Holiday Park, the Lead Guest acknowledges that they have read, understood, and agreed to these Terms & Conditions.

Full payment is required at the time of booking for all accommodation, campsites, glamping sites, cabins, powered sites, non-powered sites, and all other products and services unless otherwise agreed in writing by management.

Bookings are not confirmed until payment has been successfully received and processed.

The credit card used for booking must belong to the Lead Guest and remain valid through the departure date. The Lead Guest authorises Jackson’s Retreat to charge the supplied payment method for accommodation charges, damages, excessive cleaning, unpaid balances, administration fees, chargeback costs, and any other costs associated with the reservation.

Minimum stay requirements may apply during peak seasons, public holidays, Christmas, New Year, school holidays, special events, and promotional periods.

Date Changes

At the sole discretion of management, guests may request a one-time date change.

Date changes:

• Must be requested at least 72 hours prior to the original check-in time.
• Are not guaranteed and remain entirely at management’s discretion.
• Must be used within twelve (12) months of the original arrival date.
• Are subject to accommodation availability.
• May incur an administration fee.
• Require payment of any difference in accommodation rates, seasonal pricing, minimum stay requirements, or additional charges applicable to the new dates.

Bookings cancelled within 72 hours of arrival are generally not eligible for date changes.

No Shows

Guests who fail to arrive for their reservation without prior written approval from management will be deemed a No-Show.

No refunds, credits, transfers, or date changes will be issued for No-Show bookings.

Weather and Travel Conditions

Jackson’s Retreat is located in a remote alpine and wilderness environment.

Weather conditions, heavy rainfall, flooding, slips, transport disruptions, road closures, flight delays, flight cancellations, ferry cancellations, utility interruptions, power outages, internet outages, natural events, and other circumstances beyond our control do not entitle guests to refunds, credits, compensation, or cancellation without penalty.

Guests are responsible for monitoring travel conditions and ensuring suitable travel arrangements.

Travel Insurance

Guests are strongly encouraged to obtain comprehensive travel insurance covering cancellation costs, medical events, travel interruptions, weather events, transport delays, and other unforeseen circumstances.

Visitors

All visitors entering the property must register with management before accessing the grounds.

Management reserves the right to refuse entry to any visitor.

Unregistered visitors may be charged applicable visitor or accommodation fees.

Pets

Pets are permitted by prior approval only.

Management reserves the right to refuse pets at any time.

Pets are not permitted inside accommodation buildings unless specifically authorised in writing.

Guests remain fully responsible for the conduct of their pets and any resulting damage, cleaning, or disturbance.

Smoking and Vaping

All accommodation buildings, communal facilities, bathrooms, kitchens, and enclosed structures are strictly smoke-free and vape-free.

A minimum cleaning and remediation charge of $250 NZD may be applied where this policy is breached.

Damage, Loss and Cleaning

Guests are responsible for all damage, theft, loss, excessive cleaning, repairs, replacement costs, call-out fees, lock replacement costs, key replacement costs, and associated labour costs arising from their actions or those of their visitors.

Jackson’s Retreat reserves the right to charge such costs to the payment method supplied during booking.

Guest Conduct

Guests must behave respectfully and must not interfere with the comfort, enjoyment, safety, or wellbeing of other guests, staff, neighbours, wildlife, or property.

Management reserves the right to refuse entry, terminate a stay, remove guests from the property, or cancel future reservations without refund where a guest breaches these Terms & Conditions, causes disturbance, engages in unlawful activity, damages property, behaves aggressively, or fails to comply with reasonable instructions.

Liability

Guests use the property, accommodation, walking tracks, rivers, recreational areas, hot tubs, saunas, car parks, and surrounding grounds entirely at their own risk.

Jackson’s Retreat accepts no liability for injury, illness, accident, loss, theft, damage to personal property, inconvenience, delay, interruption, or expenses incurred by guests except where liability cannot legally be excluded under New Zealand law.

To the maximum extent permitted by law, liability shall be limited to the amount paid by the guest for the affected booking.

Right to Refuse Service

Jackson’s Retreat reserves the right to refuse any booking, reservation, visitor, guest, vehicle, group, or activity at its sole discretion.

Management decisions regarding property access, safety, operational requirements, and guest conduct are final.