NZ Holiday Park

FAQ

We have provided a list of some frequently asked questions about our unique NZ holiday park.

What do you mean by covered complex site?

Jacksons Campervan Retreat Holiday Park is proud to say we are unique, a New Zealand first and an innovation award winner of Holiday Accommodation Parks of NZ for our covered complex sites.

The large purpose-built barns provide a covered retreat for when the West Coast rains or the alpine snow come. Campervans and tents park or pitch in private bays, but don’t let that put you off! Each bay has a window so you’re not going to miss out on our stunning alpine yet rural contrasting landscape. Even under cover you’ll have views of the New Zealand landscape, whether it's snow-capped mountains on one side, or waterfalls and native rainforest full of New Zealand birdlife and wildlife on the other.

Your bay window will overlook the mighty Taramakau River and TranzAlpine Railway. Each bay of the covered complex also provides a mat, water and power. There is room for you to move about and even enjoy our mobile BBQs.

How many sites are available?

We have 40 sites in total. Our philosophy is quality, not quantity. We have 8 unique covered-bay powered sites, 22 powered each with with own lawn area and 10 non-powered nestled up high in native bush.

Do you have self contained units?

We have a one two-storey self-contained unit available, with three separate bedrooms upstairs. Sleeps from 1 to 9 people, and has a cosy log fire. Includes coffee, tea, milk and sugar, and full linen is also supplied.

Do you have tent sites?

Yes, 10 sites are available spread over 2 acres. Spacious, grassed and nestled in an area of native bush with panoramic views. Fresh drinking water is available at various points.

Do the sites all have views?

Yes, we have used the natural formation of this chosen site with integrity and protection of the environment to delight our guests with commanding views.

Does it rain and/or snow all the time?

No. The winter months at Jacksons are usually clear crisp sunny days. Snow will only at times settle to the ground and is generally gone when the day’s sun comes. In winter the alpine ranges and mountains are snow capped with a sprinkling to the ground which looks stunning! When it rains on the coast it is heavy rain and can last for some days in the spring. Summer is very hot and it can rain on and off, however not for days on end. This is why our unique covered sites are extremely handy as you can holiday in comfort whatever the West Coast weather is like.

Do I need chains in Winter?

Chains will often be provided by campervan hire companies, but they are rarely required. Winter is the most spectacular time in the alpine national park area.

Is the drinking water safe?

Yes! The water is 100% pure mountain fed, with filters to trap debris. We also pride ourselves here in being chemical free and the natural water supply is no exception.

Can I hire a tent, airbed, sleeping bag or pillow?

Yes, all these items are available for hire.

Are your powered sites on a hard surface?

There are 22 large individual sites with their own lawn area, each one with stunning views. The 8 covered power sites are also on a hard surface. Tents can also be pitched on this surface.

Are all your amenities smoke free?

Yes. Smoking is only permitted in outside areas in accordance with New Zealand law.

Are pets allowed?

Yes, by prior arrangement. We have some rules so please enquire when you book.

What is your check out time?

Check out is at 10:00am unless by prior arrangement.

Do I pay for my showers?

As our guest your tariff includes free use of all on-site facilities, except for the internet kiosk, washing machines and clothes dryers.

Is the Campervan Retreat/Holiday Park suitable for children?

Both parents and children love it at Jacksons Retreat. The areas are all open with good visibility. There are two creeks to paddle in set amongst native rainforest. Parents need to be aware of this with smaller children, and supervision is required.

Is there a Restaurant / Bar / Café nearby?

Yes. Jacksons Historic Tavern, Restaurant, Bar and Café is 1 km away and open daily. Evening meals start from 6:00pm. Jacksons Tavern proves a most popular stop for tourists and New Zealanders travelling during the State Highway 73 peak season.

How far is it to Arthurs Pass National Park?

30 minutes, 33km.

How far is it to Christchurch?

2 hours, 178km.

How far is it to Franz Josef Glacier?

2 hours 30 minutes, 202km.

How far is it to the lakes and the Taramakau River?

Lake Poerua - 5 minutes drive.
Lake Brunner - 15 minutes drive to Mitchells side, 25 minutes to Moana side.

The Taramakau River is on the opposite side of SH73 and is within easy walking distance (or hire one of our bikes!) and visible from your site at the retreat.

Where and what are your closest shopping areas?

Greymouth is 45 minutes, approx 65 km. Hokitika is 1 hour, approx 70 km.

How do I make a reservation?

You can use our secure online booking service and we will respond within 24 hours to confirm your booking. Alternatively you can telephone, fax or email us via – our details at the bottom of every page of this website.

What are the peak holiday periods in New Zealand?

The busiest season is during the Christmas/New Year and the January school holiday period. January and February are peak summer holiday periods in New Zealand and Easter is another popular holiday period. The ski season in Arthur's Pass area during July to September is another busy period for us and we highly recommend booking in advance to avoid disappointment.

Is it necessary to pre-book holiday park accommodation?

Jacksons Retreat Campervan Holiday Park is a popular destination for independent motor home travellers which is why we recommend that you pre-book when possible.

What is your booking payment policy?

Reservations are confirmed only on receipt of deposit or credit card details. Should a site or accommodation booking be cancelling prior or during the period of the reservation, then the proprietor will make reasonable effort to re-let the site/accommodation and, if able to do so, any sum paid will be refunded less an administration fee. If the site/accommodation is unable to be re-let then all or part of any sum paid will be forfeited at the discretion of the proprietor.

I have submitted my booking form and credit card - what happens now?

Customer service is our number one priority; therefore your booking request will be processed as quickly as possible. Normally you will receive booking confirmation within 24 hours.

Is it safe to use my credit card online?

Yes - we have a secure booking system. We treat the security of our guest’s information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number to make it unavailable to any other party.

What currency will my Credit Card be charged?

New Zealand banking laws require that all credit card transactions be charged in New Zealand currency.

 

"Quality NZ holiday park, campervan park & camping at Jacksons Retreat, West Coast, New Zealand."

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Phone/fax: +64 3 738 0474 Email: info@jacksonsretreat.co.nz Location and contact details

Jacksons Retreat Campervan Holiday Park State Highway 73 Jacksons Greymouth