NZ Holiday Park

FAQ

We have provided a list of some frequently asked questions about our unique NZ holiday park and our jet boat tour.

What do you mean by covered complex site?

Jacksons Campervan Retreat Holiday Park is proud to say we are unique, a New Zealand first and an innovation award winner of Holiday Accommodation Parks of NZ for our covered complex sites.

The large purpose-built barns provide a covered retreat for when the West Coast UV rays and rains or the alpine snow come. Campervans and tents park or pitch in private bays, but don’t let that put you off! Each bay has a window so you’re not going to miss out on our stunning alpine yet rural contrasting landscape. Even under cover you’ll have views of the New Zealand landscape, whether it's snow-capped mountains on one side, or waterfalls and native rainforest full of New Zealand birdlife and wildlife on the other.

Your bay window will overlook the mighty Taramakau River and TranzAlpine Railway. Each bay of the covered complex also provides a mat, water and power. There is room for you to move about and enjoy our mobile BBQs.

How many sites are available? - 40

Do you have self contained units? - Yes, 1

We have a one two-storey self-contained unit available, with three separate bedrooms upstairs. Sleeps from 1 to 9 people, and has a cosy log fire. Includes coffee, tea, milk & sugar; full linen also supplied. Great for families or a group travelling together.

Do you have tent sites? - Yes

Sites are spread over a 2-acre area. Spacious, grassed and nestled up in native bush with panoramic views. Fresh drinking water is available at various points.

Do the sites all have views? - Yes

360° views. We have used the natural formation of this chosen site with integrity and protection of the environment to delight our guests with commanding views – mountains, river, TranzAlpine railway, waterfall, native bush & wildlife.

Do I have to be staying at Jacksons Retreat to go on a jet boat tour? - No

No, you don't have to stay at the Retreat to take the jet boat tour; however, bookings are essential.

Does it rain and/or snow all the time? - No

The winter months at Jacksons are usually clear, crisp sunny days. Snow will only at times settle on the ground at Jacksons. During winter the alpine ranges are snowcapped, which looks stunning! Rain can last for some days in the spring and be quite heavy. Summer is very hot, the covered sites give protection from the strong UV rays. This is why our unique covered sites are extremely handy as you can holiday in comfort whatever the West Coast weather.

Do I need chains in Winter? - Yes

All New Zealand alpine passes require chains some days. Chains will often be provided by campervan hire companies, but they are rarely required. Winter is the most spectacular time in the alpine national park area through to Jacksons.

Is the drinking water safe? - Yes

The water is 100% pure mountain fed, with filters, and is Health Department approved. We also pride ourselves in being chemical-free here and the natural water is no exception.

Can I hire a tent, airbed, sleeping bag or pillow? - Yes

Yes, all these items are available for hire.

Are your powered sites on a hard surface?

There are 22 large individual sites with their own lawn area, each one with stunning views. The 8 covered power sites are also on a hard surface. Tents can also be pitched on this surface.

Are all your amenities smoke free? - Yes

Yes. Smoking is only permitted in outside areas in accordance with New Zealand law.

Are pets allowed? - Yes

By prior arrangement. We have some rules so please enquire when you book.

What is your check out time? - 10am

Check out is at 10 am

Do I pay for my showers? - No

As our guest your tariff includes free use of all on-site facilities, except for the internet kiosk, washing machines and clothes dryers.

Is the Campervan Retreat/Holiday Park suitable for children? - Yes

Both parents and children love it at Jacksons Retreat. The areas are all open with good visibility and clean air. There are two creeks for paddling in set amongst native rain forest. Parents need to be aware of this with smaller children, and supervision is required. There are sheep, glow worms, and lots of grassed areas to run and play ball on.

Is there a Restaurant / Bar / Café nearby? - Yes

Jacksons Historic Tavern, Restaurant, Bar and Café is 1 km away and open daily. Evening meals start from 6:00pm. Jacksons Tavern proves a most popular stop for tourists and Kiwi travellers.

From Jacksons Retreat..

How far is it to Arthurs Pass National Park?

30 minutes, 33km.

How far is it to Christchurch?

2 hours, 178km.

How far is it to Franz Josef Glacier?

2 hours 30 minutes, 202km.

How far is it to the lakes and the Taramakau River?

Lake Poerua - 5 minutes drive.
Lake Brunner - 15 minutes drive to Mitchells side, 25 minutes to Moana side.

The Taramakau River is on the opposite side of SH73 and is within easy walking distance (or use one of our free bikes!) and visible from your site at the retreat.

Where and what are your closest shopping areas?

Greymouth is 45 minutes, approx 65 km. Hokitika is 1 hour, approx 70 km. Saturday Farmers Market at the Junction Honey Café, Kumara Junction 

How do I make a reservation?

You can use our secure online booking service and we will respond within 24 hours to confirm your booking. Alternatively you can telephone, fax or email us via – our details at the bottom of every page of this website.

What are the peak holiday periods in New Zealand?

The busiest season is during the Christmas/New Year and the January school holiday period. January and February are peak summer holiday periods in New Zealand and Easter is another popular holiday period. The ski season in Arthur's Pass area during July to September is another busy period for us and we highly recommend booking in advance to avoid disappointment.

Is it necessary to pre-book holiday park accommodation?

Jacksons Retreat Campervan Holiday Park is a popular destination for independent motor home travellers which is why we recommend that you pre-book when possible.

What is your booking payment policy?

Reservations are confirmed only on receipt of deposit or credit card details. Should a site or accommodation booking be cancelling prior or during the period of the reservation, then the proprietor will make reasonable effort to re-let the site/accommodation and, if able to do so, any sum paid will be refunded less an administration fee. If the site/accommodation is unable to be re-let then all or part of any sum paid will be forfeited at the discretion of the proprietor.

I have submitted my booking form and credit card - what happens now?

Customer service is our number one priority; therefore your booking request will be processed as quickly as possible. Normally you will receive booking confirmation within 24 hours.

Is it safe to use my credit card online? - Yes

We have a secure booking system. We treat the security of our guest’s information very seriously. To ensure your security, all credit card transactions are secured by SSL, which encrypts the credit card number to make it unavailable to any other party.

In what currency will my Credit Card be charged? - You Choose

A currency choice option is available at our office.

 

"Quality NZ holiday park, campervan park & camping at Jacksons, West Coast, New Zealand."

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Phone/fax: +64 3 738 0474 Email: info@jacksonsretreat.co.nz Location and contact details

Jacksons Retreat Campervan Holiday Park State Highway 73 Jacksons